The safety and well-being of your child is of paramount importance to us at the British Council. We know you, as parents and guardians, share our commitment to child protection and we would like to thank you for all your support in helping us to make our teaching centres a safe environment for the learning and development of all our students. Read our full safeguarding policy here

We operate a strict pick up and drop off policy at all of our teaching centres. All staff, parents/guardians, visitors and students are required to wear ID badges that are visible at all times.

For young learners, we have a colour-coded ID badge system:

  • Red Badges: Students are picked up and dropped off by parent/guardian. They are supervised when going to the bathroom.
  • Yellow Badges: Students can arrive at the teaching centre and go home by themselves but cannot leave the centre during breaktime.
  •  Green Badges: Students can arrive at the teaching centre and go home by themselves and can leave the centre during breaktime.

In order to adhere to our safeguarding policy and ensure that children can learn in a safe environment we welcome your cooperation in the following areas: 

  1. Please come to the teaching centres to collect your child face-to-face whenever possible, this reduces the risk to your child considerably.  
  2. In order to identif you as a parent or guardian where you are in our centres, our young learner assistants will ask to see your British Council ID badge which will be given to you when your child is signed up for a course. Please ensure your badge is visible at all times. This will help the young learner assistants identify anyone who should not be in the building.
  Face-to-face (inside the centre) By car
Dropping off your child (Please bring your child no earlier than 30 minutes before class begins) Bring child to the classroom.  Ensure you and your child's badges are visible. If you have foregot or your badge a young learner assistant will give you a temporary badge or a replacement. If possible ensure your child is accompanied to the building.  If not possible, ensure your child enters the building before leaving.
Waiting for your child Please ensure your badge is visible at all times. If you see anyone not wearing a badge or displaying unusual behaviour please contact a member of staff.  
Picking up your child (Please pick up your child no later than 15 minutes after the end of class) Please come to the door of the classroom, show your ID badge and collect your child(ren). If you do not have your badge, your child’s teacher/young learner assistant will ask you for your child’s date of birth/and or the last four digits of your contact phone number.  If you are unable to come in to the teaching centre, your child will not be able to leave the centre if they have a red badge and will need to be accompanied by a member of staff if they are being picked up by car.

Our Commitment

  1. From 15 minutes prior to the commencement of the class, and during breaks, young learner assistants will be available to supervise and provide assistance to your child.
  2. During class time, we will ensure young learner assistants will monitor the Teaching Centre to help ensure your children are safe.

Disciplinary Procedures

Every effort is made to ensure all students are able to participate in a productive and welcoming learning environment.  In order to achieve this, all learners must act in an appropriate manner.  
If inappropriate behaviour occurs, our teachers will typically follow procedures below:

  • On the first instance, inappropriate behaviour is acknowledged by the teacher and the student is instructed to not repeat actions.
  • If actions are repeated, parents are informed (either a note in the communication book or by phone).
  • If inappropriate behaviour continues, parents are invited to come to the centre to discuss an appropriate strategy to move forward.
  • If inappropriate behaviour continues, a behavior contract is written.  This will dictate certain actions to be completed each lesson, and is signed by the teacher, parent and student after each class. This is done for a set amount of time to ensure behavior is consistently meeting expected levels.
  • If behaviour does not improve, the student will be asked to leave.
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