Professional Business Skills

Writing effective emails gives you the ability to achieve goals and build good relationships with colleagues and clients. Learn how to plan, organise, write and edit your emails in order to communicate more effectively and enhance productivity at work. 

By the end of the course, several benefits will have been realised:

• Participants will be better able to write effective emails that achieve goals and build relationships.
• Clients and colleagues will receive emails that are easy to understand, encourage a quick response and create a willingness to collaborate to meet deadlines and solve problems.
• Companies and organisations will benefit from having team members who can use a writing process to communicate effectively and enhance productivity.

Write clearly and accurately to avoid miscommunication and get results. Adapt your grammar to better influence a range of readers. Project a professional image in writing to connect positively with and influence stakeholders.

By the end of the course, several benefits will have been realised:

• Participants will be more likely to achieve the goals of their written communication. 
• Internal and external stakeholders will better understand written messages, saving time.
• Companies and organisations will project a professional image through their written communication.

Presenting an idea in a persuasive and professional way can change the course of your career. Increase the quality of your work by learning how to plan, structure and deliver your presentation so that you can communicate your ideas persuasively and engage with your audience in a calm and confident manner.

By the end of the course, several benefits will have been realised:

• Participants will be better able to plan and structure your presentation to meet audience needs.
• Clients and colleagues will be fully informed by ideas that are communicated in a compelling and persuasive manner.
• Companies and organisations will benefit from having team members who can disseminate key messages in a convincing way while appearing professional and credible even in challenging situations.

Communicating with clients and colleagues in a more professional way helps to build trust and achieve better results. Learn about different communication styles and discover easy-to-use tools and techniques to adapt your style, build key relationships and achieve your career goals.

By the end of the course, several benefits will have been realised:

• Participants will be better able to communicate with others in the workplace to achieve goals and build strong relationships.
• Clients and colleagues will appreciate increased understanding, stronger levels of trust and achieve better results.
• Companies and organisations will benefit from having team members who can communicate according to the needs of others and increase long term performance and productivity.

Develop the fundamental skills of planning, structuring and writing reports. Learn tools and techniques to make reports more targeted, impactful and persuasive, engaging your readers, achieving your aims and saving time.

By the end of the course, several benefits will have been realised:

• Participants will be more confident and productive in their report writing.
• Teams and management will be better able to make effective strategic and tactical decisions based on analysis and recommendations.
• Companies and organisations will be able to respond more quickly and effectively to recommendations, boosting business performance.

Develop the six main skills to help you write all kinds of documents more effectively and professionally. Learn how to plan, write and edit documents following the conventions of modern business writing. Produce clear, concise and coherent texts that avoid miscommunication. Write using reader-friendly language and appropriate levels of formality to build good relationships with your audience. 

By the end of the course, several benefits will have been realised:

• Participants will be more productive and better able to build relationships in writing.
• Clients and colleagues will be better able to understand messages, take action and save time.
• Companies and organisations will benefit from having team members who can project a more professional image both internally and externally.

Use a greater awareness of self and others to respond positively to the different perspectives present in intercultural situations. Adapt verbal and non-verbal behaviour to communicate clearly and confidently in intercultural situations at work. Build rapport and trust more easily with people from diverse cultural backgrounds.

By the end of the course, several benefits will have been realised:

• Participants will be able to use core intercultural skills to improve key relationships and performance at work.
• Diverse teams will be able to work together more effectively through improved communication, collaboration and decision-making.
• Companies and organisations will benefit from increased productivity and performance, greater trust with external stakeholders and an enhanced brand and reputation.

Prepare and deliver relevant and impactful messages for your face-to-face or virtual meetings. Actively participate in meetings and decision-making discussions to enable productive outcomes. Build relationships with meeting attendees and present a confident, credible image in all your meetings.

By the end of the course, several benefits will have been realised:

• Participants will confidently and effectively participate in face-to-face and virtual meetings.
• Meeting attendees will be more engaged, productive and focused, leading to improved collaboration and decision-making.
• Companies and organisations will benefit from increased productivity and performance and project a professional image to external stakeholders.